Payment Policy

Effective Date: January 4, 2025

At Ecoluis, we strive to provide a smooth and secure payment experience for all customers. This Payment Policy outlines the payment methods we accept, our billing process, and other relevant information.

1. Accepted Payment Methods

1.1 Credit and Debit Cards:
We accept major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

1.2 Online Payment Gateways:
We support secure payments through trusted online platforms such as PayPal.

1.3 Gift Cards:
If you have an Ecoluis gift card, you can use it for partial or full payment of your order.

2. Payment Process

2.1 Currency:
All prices on our website are listed in USD (United States Dollars).

2.2 Authorization and Billing:

  • Payments are processed securely at the time of purchase.
  • You will receive an email confirmation with your order details once payment is successfully processed.

2.3 Declined Transactions:
If your payment is declined, please check:

  • Your card details (e.g., expiration date, CVV).
  • Available funds in your account.
  • That your bank or payment provider is not blocking the transaction.

For further assistance, contact us at info@ecoluis.com or (540) 869-4353.

3. Taxes

3.1 Sales Tax:
Applicable sales tax will be calculated at checkout based on your shipping address and local tax regulations.

3.2 International Taxes:
Currently, we only ship within the United States, so international duties and taxes are not applicable.

4. Refunds and Payment Reversals

4.1 Refunds:
Refunds for eligible returns will be issued to the original payment method. Please refer to our Refund and Returns Policy for more information.

4.2 Payment Reversals:
If a payment error occurs, such as duplicate charges, please contact us immediately at info@ecoluis.com or (540) 869-4353.

5. Security

5.1 Encryption:
We use industry-standard encryption technologies to secure your payment information.

5.2 Third-Party Payment Processors:
Payments are processed through trusted third-party gateways to ensure the safety and privacy of your financial data.

Ecoluis does not store your full credit card details on our servers.

6. Contact Us

If you have any questions or issues related to payments, please reach out to us: