Sales Policy – Ecoluis (Effective from 5th December 2024)

At Ecoluis, we are dedicated to providing high-quality, eco-friendly holiday decorations and ensuring that your shopping experience is smooth and enjoyable. Below is a detailed breakdown of our Sales Policy to help you understand how our sales process works.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we strive to keep our stock levels up-to-date, there may be instances when an item becomes unavailable after you’ve placed an order. In such cases, we will notify you and offer a refund or an alternative product.
  • Pre-Orders: If any products are available for pre-order, we will provide you with an estimated shipping date. Pre-orders are processed and shipped as soon as the product becomes available.

2. Pricing and Payment

  • Prices: All prices listed on the website are in U.S. Dollars (USD) and are exclusive of taxes and shipping charges. Prices may change without notice, but the price at the time of purchase will be honored for that transaction.

  • Payment Methods: We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure online payment methods

  • Sales Tax: Sales tax is calculated based on the shipping address and applicable local tax laws. The appropriate tax will be added to your order during checkout.

3. Order Confirmation and Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
  • Processing Time: Orders are processed within 1-2 business days. During peak holiday seasons, processing may take longer, but we will keep you informed of any delays.
  • Cancellation: Orders can only be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at info@ecoluis.com. Once your order has shipped, we are unable to cancel it, but you can return it according to our Return Policy.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping charges are calculated based on the weight and destination of your order.
  • Shipping Time: Delivery times depend on the shipping method selected and the destination. Typically, standard shipping takes 5-7 business days, while expedited shipping can take 2-3 business days.
  • Shipping Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by weather, shipping carriers, or other unforeseen circumstances.
  • International Shipping: We currently only ship to U.S. addresses. International shipping may be available in the future, and we will notify customers when it becomes available.

5. Discounts and Promotions

  • Discount Codes: Occasionally, we offer discount codes or special promotions. To apply a discount, enter the provided code during checkout. Please note that only one discount code can be applied per order.
  • Promotional Offers: Promotional offers or discounts are subject to availability and may have an expiration date. These offers cannot be combined with other promotions unless explicitly stated.

6. Order Issues and Customer Service

  • Incorrect Orders: If you receive an incorrect product or have an issue with your order, please contact us immediately at info@ecoluis.com. We will resolve the issue by sending you the correct item or issuing a refund as needed.
  • Damaged or Defective Items: If your items arrive damaged or defective, please report the issue within 7 days of receiving your order. We will provide a refund or replacement based on your preference.
  • Customer Service: If you have any questions about your order, products, or need assistance, you can reach us via email at info@ecoluis.com or call us at (540) 869-4353. Our customer service team is happy to assist you.

7. Returns and Refunds

  • Returns: You may return products within 30 days from the date of delivery. Products must be unused, in original condition, and in the original packaging. Please refer to our Return Policy for detailed instructions on how to initiate a return.
  • Refunds: Refunds will be processed to the original payment method once the returned items are received. Please allow 5-7 business days for the refund to appear on your statement.
  • Restocking Fee: We do not charge a restocking fee for returns unless the item is returned in a damaged or used condition.

8. Sales Finality

  • Sale Items: Products marked as “final sale” or “non-returnable” are not eligible for returns or exchanges.
  • Special Orders: Any special or custom orders are final sale and cannot be returned or exchanged.

9. Intellectual Property

All content on the Ecoluis website, including text, images, logos, and product designs, is the property of Ecoluis and is protected by copyright and trademark laws. Unauthorized use of any material from the website is prohibited.

10. Limitation of Liability

Ecoluis is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the total purchase price of the product(s) purchased.

11. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or need assistance regarding our Sales Policy or any other matter, feel free to contact us:

  • Email: info@ecoluis.com
  • Phone: (540) 869-4353
  • Mailing Address:
    Ecoluis
    1449 Reliance Rd,
    Middletown, Virginia (VA), 22645
    United States

Effective Date: 5th December 2024