Refund and Returns Policy

Effective Date: January 4, 2025

At Ecoluis, we are committed to ensuring your satisfaction with our Christmas decorations. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your rights and our procedures.

1. Eligibility for Returns

You may return items if:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The return request is initiated within 30 days of the delivery date.
  • The item was not marked as “final sale” or “non-returnable.”

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made decorations.
  • Items on clearance or marked as “final sale.”
  • Gift cards or promotional items received for free.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Email us at info@ecoluis.com or call (540) 869-4353 with your order number and a brief description of the issue.

  2. Approval:
    Our team will review your request and provide approval along with instructions for shipping the item back.

  3. Shipping:

    • Pack the item securely in its original packaging.
    • Ship the item to the address provided by our team.
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Refunds

Refunds will be processed once the returned item has been inspected and approved.

  • Eligible Refunds:
    Refunds will be issued to the original payment method within 7-10 business days after approval.

  • Partial Refunds:
    Partial refunds may be issued for:

    • Items not returned in their original condition.
    • Returns initiated after the 30-day return period.

  • Non-Refundable Costs:
    Original shipping charges are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you would like a replacement, please return the original item and place a new order.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@ecoluis.com or (540) 869-4353. Include:

  • Your order number.
  • Photos of the damaged or defective item.

We will arrange for a replacement or a full refund, including shipping costs.

7. Cancellations

  • Orders can be canceled within 24 hours of placement. After 24 hours, cancellations may not be possible if the order has already been processed.
  • Refunds for canceled orders will be processed within 7-10 business days.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us: